Helpful Cloud Terminology

Anything-as-a-service, or XaaS, refers to services available over the Internet via the cloud instead of being provided locally or on premises.

A metaphor for a global network, first used in reference to the telephone network and now more commonly used to describe the Internet.

Cloud App (Cloud Application)
Short for cloud application, cloud app is the phrase used to describe a software application that is accessed via the cloud (Internet) but is never installed on a local computer.  Examples are Salesforce and Gmail.

Cloud Backup
Cloud backup, or cloud computer backup, refers to backing up data to a remote, secure, cloud-based server. Your cloud backup data is stored in the TetherView datacenter and is accessible from any device connected to the cloud.  This backup is usually related to your cloud storage of data provided as part of TetherView’s services.

Cloud Computing
A type of computing that relies on sharing computing resources in the cloud, rather than local servers or personal computers, to run applications.  TetherView is the custom private cloud solution for business.

Cloud Computing Accounting Software
Cloud computing accounting software is accounting software that is hosted on remote servers. It provides accounting capabilities to businesses in a fashion similar to the Software as a Service (SaaS) business model.  Data is sent into “the cloud,” where it is processed and returned to the user.  All application functions are performed off-site, not on the user’s desktop.

Cloud Migration
The process of transitioning all or part of a company’s data, applications and services from on-site (local) premises to our servers in the datacenter, where the information is securely provided from the cloud (Internet) as needed.

Cloud provider
A service provider offering customers storage or software solutions available from the cloud (Internet). Also known as a cloud service provider.  Not the same as an Internet Service Provider (ISP), which only connects their customers to the Internet.

BYOD CloudCloud Provisioning
The deployment of a company’s cloud computing strategy, which involves selecting the applications and services that will reside in your private cloud and those which will remain onsite behind the firewall or in the public cloud.  Cloud provisioning also entails developing the processes for interfacing with the cloud’s applications and services as well as auditing and monitoring who accesses and utilizes the resources.

Cloud Server Hosting
Cloud server hosting is when your onsite (local) server is moved to the cloud.

Cloud Storage
Cloud storage means “the storage of data online in the cloud,” wherein a company’s data is stored in and accessible from multiple distributed and connected resources that comprise the cloud.  Users save data by transferring it over the Internet or another network to an offsite storage system maintained by a third party.  Files are managed using web services.

Cloud service
A computing service offered by a cloud provider to its customers.  A service may be a low-level infrastructure component or a complete business application.  A cloud service is rented to tenants, scalable and configured using customer self-service interfaces.

Cloud storage
A service that allows customers to save data by transferring it over the Internet to an off-site storage system maintained by a third party like TetherView.

Cloud encryption key
A huge random number that acts as a password in a cryptography system used to protect objects in cloud storage.  A cloud encryption key is kept with its owner, not stored in the cloud.

A group of linked computers that work together as if they were a single computer to deliver a customer service.  Cloud clusters grow and shrink on-demand, and provide high availability and load balancing.

This is a facility built for the purpose of housing cloud-based resources such as servers and other service-based equipment.  Many cloud-based companies own and operate their own datacenters which house the data stored for consumers and ensure the ongoing availability of their cloud.  Many companies own multiple datacenters in different geographic locations to ensure redundancies against datacenter failures, thus allowing a constant online service offering.

Desktop-as-a-service (DaaS)
Desktop-as-a-service (DaaS) is a form of virtual desktop infrastructure (VDI) in which the VDI is outsourced and handled by a third party.  Also called hosted desktop services, DaaS is frequently delivered as a cloud service along with the apps needed for use on the virtual desktop.

Elastic computing
The ability to scale resources to meet requirements, such as doubling the size of a customer service in the day and halving it at night.  CPU can be added to a virtual machine, machines can be removed from a cluster and storage can grow with no practical limit (beyond requirements of the customer).  Scaling to the required size – not too much and not too little – and scaling in time to meet requirements can be difficult.

Enterprise Cloud Backup
Enterprise-grade cloud backup solutions typically add essential features such as archiving and disaster recovery to cloud backup solutions

Lock Cloud2Hosted application
Business software running on a service provider’s infrastructure, rather than at the organization’s premises.  A hosted application is accessed over the Internet and usually has a web interface.

Hybrid cloud
A combination of clouds, such as an organization’s private cloud running on premise, used for confidential processing, and an off-premise public cloud, used for batch processing.  A hybrid cloud is administered by a cloud management system that can provide interoperability.  No standards exist yet for cloud inter- operability.

Hybrid Cloud Storage
A combination of public cloud storage and private cloud storage where some critical data resides in the enterprise’s private cloud while other data is stored and accessible from a public cloud storage provider.

Infrastructure as a Service (IaaS)
Datacenter resources offered as cloud services.  IaaS removes the overhead of dealing with premises, hardware, networking and some infrastructure software – the cloud provider administers these systems so the customer does not have to.  A cloud customer uses IaaS to build business services – IaaS provides components, not finished products.

Mobile Cloud Storage
A form of cloud storage that applies to storing an individual’s mobile device data in the cloud and providing the individual with access to the data from anywhere.

In cloud computing, multi-tenant is the phrase used to describe multiple customers using the same public cloud.

The sharing of infrastructure between many customers.  Multi-tenancy is central to public cloud services, as multi-user is to Linux and multi-site is to web hosting.  A private cloud removes security worries that other tenants are hostile strangers.

Office 365
The Microsoft Office Suite hosted online, unlike the traditional Office Suite, this is provided as a monthly service by Microsoft.  This is Software as a Service (SaaS) and allows the user to access these applications anywhere.  Fully functional Word, Excel, PowerPoint, Outlook, Publisher and One Note.  Contains 1 TB of file storage.

On-demand service
A service that allows a customer to create, change and destroy resources at any time, using a self-service interface, with little or no delay.

Platform as a Service (PaaS)
Platform as a service (Paas) is a cloud platform service, whereby the computing platform (operating system and associated services) is delivered as a service over the Internet by the provider.

Personal Cloud Storage
A form of cloud storage that applies to storing an individual’s data in the cloud and providing the individual with access to the data from anywhere.  Personal cloud storage also often enables synching and sharing stored data across multiple devices such as mobile phones and tablet computers.  Examples of this would be Dropbox and

Lock CloudPrivate cloud
Cloud services for the use of one organization only.  The organization may run its own cloud management platform on premise or may rent off-premise dedicated services from a cloud provider.  Also known as an Internal Cloud.

Public cloud
Distributed computing services available over the Internet. Comes with scalability, a consumption-based pricing model, customer self-service, multi-tenancy and on-demand service.

Software as a Service (SaaS)
Software as a Service (SaaS) is business software running in a public cloud, available for immediate use. Examples are, Google Docs and Microsoft Office 365.  A SaaS provider is an Application Service Provider (ASP).  SaaS allows organizations to access business functionality at an initial cost much less than paying for licensed applications since SaaS pricing is based on a monthly fee.

Service provider
The company or organization that provides a public or private cloud service.

Service Level Agreement (SLA)
Service level agreement (SLA) is a contractual agreement by which a service provider defines the level of service, responsibilities, priorities, and guarantees regarding availability, performance, and other aspects of the service.

Vertical cloud
A cloud computing environment that is optimized for use in a particular industry, such as healthcare or financial services.

Virtual machine
A computing node in a cloud, offered by every IaaS cloud provider.  A virtual machine is a software-defined computer that can be created, destroyed and (by some providers) scaled up on-demand housed on behalf of a customer at the datacenter.  It is the operating system for your local PC or device.

Thin Client
Also known as cloud client.  A computer or device that relies on a cloud-based or other server to perform the data processing and provide the related applications and data storage.  Low-cost notebook device with limited storage and RAM.

Virtual Private Cloud (VPC)
A private cloud that exists within a shared or public cloud, e.g., TetherView, that allows our users to connect to their data, applications and legacy infrastructure via the Internet.  The term describes a concept that is similar to, and derived from, the familiar concept of a Virtual Private Network (VPN), but applied to cloud computing.  It is the concept of turning a public cloud into a virtual private cloud, particularly in terms of security and the ability to create a VPC across components that are both within the cloud and external to it.

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"We became a TetherView client and reseller and have been impressed by the TetherView team’s interest and ability to understand our environment and work with us supporting our unique IT needs. We wanted to use what we sell, so we setup our team. The setup was quick and painless. Any issues we had were resolved quickly. For selling the service, we appreciate their focus on helping us understand and deliver the infrastructure as a service sales pitch. TetherView stays close to us without being a distraction and their support response times are measured in minutes not hours or days. We find them to be highly responsible and reliable and that is critical to any strong partnership."

Scott E. Palmquist

Company : Computer Support Team, Inc
Designation : CEO

"We learned of TetherView at Producer’s Club and agreed to connect more formally once we all returned from the event. Rich and the TV team met with us to give us a deeper look at their solution so that we could become fully comfortable with it as we considered it for our internal network and for our clients. Soon after, we had a law firm perfectly suited for the TetherView solution. I called Rich on a Friday and told him we needed the client up and running immediately. The TV team over the weekend built and tested the environment and had it available to us by Monday for our review and Tuesday for deployment with the client. This kind of support from our vendors makes all the difference. When our customers really need us to respond quickly and we need vendors that will do the same. Tetherview is one of those vendors. Deploying the Tether View solution to the client is straight forward and easy to understand and use. We strongly recommend TetherView and if you’d like to hear more about our experience, please feel free to contact me directly."

Blair Harro

Company : Able Computer Services
Designation : President

"Our group spent time with TetherView over the course of the week, and I really liked what they had to offer. As soon as I got back, I was on the phone with them, setting up my own solution. The guys at Tether View, not just Rich and Mike, but the engineers as well have all been so helpful and patient with me getting me going on this. All great guys to work with. I have some great examples of things I used this for, right out of the box the first day. I've actually changed my business model a bit to accommodate what I plan to do with Cloud now."

Fred Hughes

Company : Phoenix Technology Solutions
Designation : Prinicipal

“These guys are truly the best. They have an amazing product at an amazing price point that allows us as MSP's to have nice margins. They are dedicated to helping you with each customer and making sure you are setup correctly. I can't say enough great things about the entire TetherView Team give them a chance you won't be disappointed!! Call me with any questions I would be glad to talk about their amazing program!”

Daniel Tomaszewski

Company : Bulldog IT Services
Designation : Chief Operating Officer

“More and more, RedEye is focused on providing cloud and infrastructure solutions to our client and prospect base. Over the past 4 months we’ve vetted several vendors. Our process concluded that TetherView is our vendor of choice. TetherView’s leadership team and technology team is readily available and committed to providing quality and timely information to me and my team on all matters. They have demonstrated that our clients are their clients. In fact, it has allowed us to finally feel secure in offering a proper cloud platform."

Ed Wenzel

Company : Red Eye, Inc
Designation : CEO

“Our relationship with TetherView is profitable and extremely successful. My customer wins with the TetherView Solution and my business grows because I can service more clients.”

Jim Brennan

Company : Managed Services IT
Designation : President

“TetherView provided their solution to one of our clients in full production BEFORE putting the client into billing demonstrating to us that TetherView stands behind their work and that they fully understand how to work with an MSP and “trusted advisor”. LAS is poised to capture a lion’s share of the cloud computing infrastructure opportunity in our serving area and the TetherView margin opportunity is significantly growing our business. We proudly recommend TetherView as a solution partner!”

Toby Lawrence

Company : Lawrence Advisory Group
Designation : President

"TetherView solved all of my IT needs; now I have a secure IT interface, my employees are mobile and can log in with any device from any place at any time My costs are down, my systems are up and TetherView solutions allowed me to focus on my core business rather than on computer issues."  

Liam Gilroy

Company : True North Financial
Designation : Principal

"We use graphic design applications, which are both processor-intensive and bandwidth-intensive. All I can say about TetherView is, WOW!  With my TetherView environment, I can access what I need, from anywhere, even from my iPad, with 100% performance and no latency."

Dominick Ciccarelli

Company : Think Design
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