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Frequently Asked Questions

What Services do we provide?

TetherView provides a full private cloud solution, with as much or as little additional support as you require. Our basic virtual desktop offering allows you to virtualize your desktop and access it from any device. TetherView offers server and application virtualization allowing businesses to access their files and applications from any device, anywhere. TetherView’s private cloud allows business and service providers to virtualize an entire environment creating an inherent business continuity plan (BCP/disaster recovery plan (DRP) that is easily accessible to users and maintenance providers.
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What is a Virtual Desktop? 

A virtual desktop is a desktop that can be accessed over the internet from practically anywhere and performs in the same way as a physical desktop when using a Virtual Desktop Infrastructure. Anyone can log on using a PC, Mac, laptop, iPad, Browser, or smartphone, broadening the range of devices and operating systems they can utilize, as well as where and when they can work. Data is kept in the cloud, so no information is stored locally on users' personal devices. If the device is lost, this is extremely useful because it means there is a low-security risk and no work will be lost. The level of personalization customers will have when they connect to their virtual desktop will depend on whether they utilize persistent VDI or non-persistent VDI.  
Virtual Desktop

How long will implementation take?

A TetherView private cloud can be created and deployed in less than 24 hours depending on the number of users, amount of data, complexity of applications and location of data. A free trial is available instantly after speaking with a sales representative.

How do I access my private cloud?

Each client is provided a unique, private web address to access their TetherView private cloud. Your TetherView private cloud is accessible from any browser, computer, mobile device or tablet.

What compliance standards are met?

TetherView data centers and the entire solution are SOC Certified to exceed the requirements of most US regulators including HIPAA and NIST.

How does pricing work?

TetherView’s pricing is simple. We bill for two items Virtual Desktops and Production Storage. We do not charge extra for CPU, RAM or Bandwidth.
See Our Pricing Model

How secure is the private cloud?

The TetherView private cloud is extremely secure, protected by sophisticated hardware and software designed specifically for business private cloud solutions. Additional security features can be activated such as two-factor authentication, location restrictions, and non-persistent desktops or user profiles.
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